Shipping:
- Complimentary worldwide DHL shipping on all orders.
- Most items are made to order and will ship from the studio within an estimated 10-14 business days.
- Contact studio@sapirbachar.com for any pre-purchase questions or concerns.
Returns:
- Items purchased during sale (items discounted 15% off or more) are considered final sales.
- No returns or exchanges for orders outside the United States or Israel.
- Exchange or store credit available for sellable condition items within 7 days of receiving the order (no refunds).
- Contact sales@sapirbachar.com for pre-purchase inquiries or to initiate a return or exchange.
- Customer is responsible for return shipment costs.
- Returned items must be in perfect, unused condition, with original undamaged box and pouch.
- Sapir Bachar reserves the right to reject returns not meeting the specified requirements, and customers will be notified via email.
- Taxes, duties, and additional charges for orders will not be refunded.
This information provides clarity on your shipping and returns policies, helping customers understand the process and expectations. If you have any specific guidelines for the exchange process, it might be beneficial to include those details as well. Overall, it's well-structured and customer-friendly.